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🗣️ Talking to Your Team About Trickle; A Quick Guide for Managers & Leaders in the NHS

Talking points to explain what Trickle is and how it can be used by your teams.

Written by Victoria Mackie

💬 What is Trickle?

  • A simple digital platform for people to raise ideas, issues, and questions.
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  • It helps surface the everyday things that get in the way - and gets them fixed.
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  • You can post anonymously or with your name - your choice.
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👩‍⚕️👨‍⚕️ Why Should Resident Doctors Use It?

  • Your voice is heard - and action is taken.
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  • It’s fast and easy - no long forms, no gatekeeping.
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  • Useful for everything - from broken equipment, ideas for social clubs and ideas to save time and improve patient care.
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✅ What Can Be Raised on Trickle?

Examples of real-life issues already raised:

  • 💻 Mobile computers that won’t hold charge
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  • 🩺 Scrubs only available in one size
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  • ❓ “How do I exception report?”
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  • 🚗 Queries about car lease schemes

  • 📸 Interest in setting up a photography club

  • 📋 I think we could digitise our scan results and save time. Who should I raise this to?

💡 How to Introduce Trickle Casually

Use these talking points in conversation:

“Trickle’s great for those everyday work niggles - stuff you notice but don’t know where to take.”

“It’s not just for moans - it’s for questions, suggestions, and ideas too.”

“Even if you don’t post, it’s handy to see what others are flagging.”

“Honestly, it’s just a quick way to help make things better - for you, and the rest of the team.”

🚀 How to Get Started

  1. Accept your invitation sent by Trickle
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  2. Log in on your phone (you can download the app) or desktop
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  3. Support, comment or post your first Trickle
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  4. That’s it - you’re part of the conversation
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💬 “The more resident doctors who use it, the more impact it has. Your voice really can shape change.”

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