Here are 4 big hitters for getting the most from a Trickle
1) Acknowledge
Always thank people for contributing and acknowledge their interaction or post quickly. Before moving into actions or next steps, recognise the human impact of the concern. Many Trickles touch on safety, workload, or emotional stress. Acknowledging this first builds trust and shows you understand the issue.
Examples:
“Thanks for raising this; we’re looking into it and will share an update shortly.”
“This is a great point. Has anyone else experienced something similar?”
“Thanks for your suggestion, we’ve passed this to [team/leader] and will update you when we know more.”
“Really appreciate you sharing this, it’s sparked a useful conversation in the team.”
2) Be transparent
If you don’t have an answer yet, say so. Equally if there is work going on offline let people know this so they don't think the topic has been forgotten.
3) Encourage
Keep the conversation open, just one response can spark more input. Remember you can comment on other Champions posts (anonymously if you wish) to set the tone and encourage honest sharing and problem solving.
Examples:
“This is a really important point. Has anyone else experienced something similar?”
“Thanks for sharing this, it has sparked a useful discussion in the team. Any other thoughts?”
4) Close the loop
Make sure updates are shared when progress is made by clicking ‘Act Now’ and ‘Complete’. This will also ensure any solutions you've been part of are stored in the 'Completed' area of Trickle.
Example: “Thanks for your suggestion. We have implemented [insert change here] and will monitor the impact. Appreciate your input.”