🙋♀️🙋♂️ Reach out to us
If you are having a technical issue, please start a chat with us in our Help Centre within the Trickle platform or send an email to [email protected] and we'll get back to you.
We have included some information below that's helpful to share with us if you're experiencing a technical issue:
💡 Tip: The best browser for using Trickle is Google Chrome.
🖥️ Using Trickle on desktop
What browser are you using? (e.g Internet Explorer, Microsoft Edge, Chrome).
NB: The best browser for using Trickle is Google Chrome.
What is your computer's operating system? (e.g. Windows 10, macOS BigSur)
Include any screenshots that show the problem
Let us know if this problem occurs every time you log in to Trickle
Let us know if the same thing is happening to other users in your organisation
📱 Using the Trickle mobile App
What device are you using? (e.g. iPhone 11, Samsung S21)
Are you using the app on mobile data or WiFi?
The version of the app (we show it on the bottom of the sidebar menu) and it might look like v1.15.8. If you can't see this it's not a problem
Include any screenshots that show the problem
Please note: The Trickle Customer Wellbeing team is on hand Monday - Friday between 9-5pm.