Acting on and completing Trickles is one of the best ways Champions can demonstrate to peers on the Trickle platform that their ideas and concerns are being heard.

We like to use the framework below when acting on and completing a Trickle:

Below we show you how you can act on and complete a Trickle on your desktop or your mobile phone.

When you see a Trickle you feel able to act on, you can select the option to Act Now. You can then type what action you are taking to progress the Trickle and select ‘Lets do it’. Doing this lets people know you've seen the Trickle and are working on it. Your update will be visible in the comments section and people will be able to follow the journey of that Trickle through to completion.

When you're satisfied you have reached a resolution and are ready to complete the Trickle you simply click on the Trickle you wish to view in either the activity feed or in Champions Hub, and click 'Complete'. In the text box type why you think the Trickle is complete and select 'Ok'. Your proposal for completion will be put to vote and people following the Trickle will be notified.

If you feel there is a Champion with the right skill set or is best suited to resolve a particular Trickle you have the option to assign them that Trickle. The Champion will be notified right away that they’ve been assigned to a Trickle.

To do this, click on the Trickle, then click on the 3 vertical dots on the right-hand side and select 'Assign Champion' from the drop down. From here click on or search for the name of the Champion you'd like to take ownership of the Trickle.

This is useful for Trickles that don't require discussion or updates. In the video below Kate assigns the Trickle to herself which immediately gives her the option to 'complete' the Trickle instead of 'acting' on it and providing updates.

People have 7 days to vote on a Trickle that has been completed. Followers can choose 👍 or 👎. For the Trickle to be successfully closed, the positive votes need to be more than or equal to the number of negatives votes. If a completion proposal isn’t accepted, the Trickle will remain open and more discussion and updates can take place.

📱Watch our short video below to find out how you can act on a Trickle on your mobile app.

By following the above steps you are letting people know you have seen the Trickle and are working on it. Your update will be visible in the comments section and people will be able to follow the journey of that Trickle through to completion.

When you are satisfied you have reached a resolution and are ready to complete the Trickle you simply click on the Trickle you wish to close and select 'Complete'. In the text box type why you think the Trickle is complete and select 'Ok'. Your proposal for completion will be put to vote and people following the Trickle will be notified.

People have 7 days to vote on a Trickle that has been completed. Followers can choose 👍 or 👎. For the Trickle to be successfully closed the positive votes need to be more than or equal to the number of negatives votes. If a completion proposal isn’t accepted, the Trickle will remain open and more discussion and updates can take place.

💡 Tip: Remember that you're not alone when acting on Trickles - you can talk with your fellow Champions in the private Champions Chat area and also at your regular Champions Meetings to progress these. Our Customer Wellbeing Team is also happy to help at our in-app Help Centre!