A Flare is a quick and easy way to access private one-to-one support or guidance from a colleague in your organisation.

Flare's are raised anonymously unless the person raising a Flare chooses to show their identity and they are never shown on the main activity feed, they always remain private.

Learn more about what Flares look like from a user perspective here.

Each organisation can customise the categories that people can raise a Flare for. In some organisations it might be 'Wellbeing', 'HR', 'Financial Health', 'Bullying and Harassment', the categories can be anything you choose.

Flare Responders can be anyone in the organisation - we just need to add their email to Trickle. The responders have knowledge in the chosen categories, for example, have Mental Health First Aid training, or are knowledgeable regarding your workplace policies and procedures. We recommend that your Flare Responders have access to relevant signposting resources and/or training to ensure that they feel supported and confident to manage and support Flares raised. We also recommend that each category has more than one person assigned so that people can choose who they are most comfortable speaking with.
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As part of the quick setup process you can choose your own message to be shown to people raising a Flare for them to accept before continuing with there message.

This text clearly explains the organisations purpose for using Flares, what it is and isn't for.

This can be customised any any time by Trickle Admins in Org Settings👇
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To active Flares please complete this short form with your list of nominated Flare Responders, Categories and Customised Guidance. Your Customer Success Manager will then be in touch.

If you'd like more information on Flares before beginning the setup process please reach out to your Customer Success Manager, in app or via email.