Trickle helps to create a trusted, open and collaborative work culture within your organisation offering your people optional anonymity so that everyone has the confidence to be authentic in their responses.

There may be rare instances where you may find yourself faced with a difficult Trickle conversation, or one that is difficult to resolve.

This article covers:

💫 Managing difficult Trickle conversations

💫 Completing a difficult-to-solve Trickle

💫 Tools to manage Trickles - Archive, Lock, Edit, Delete

💫 Tools to manage anonymity

As a Trickle Admin or Champion, we certainly don’t want you to fear those tougher conversations that will, from time-to-time, surface on Trickle. Click on the button below to view our guidance article with top tips on how to manage difficult conversations if they do arise.

When you complete a Trickle you will be asked to provide a summary as to why you feel ready/able to close the Trickle and take it to a vote. If the Trickle does not have a “solution” at this point in time, it is good practice to:

✅ Thank the person who raised the Trickle and those who contributed

✅ Acknowledge that this issue is important

✅ Summarise where you have got to alongside blockers/challenges

✅ Provide next steps which may include:

We recommend that you complete Trickles to ensure that your people are given the opportunity to have a vote on the proposed outcome. If, for any reason, you need to manage a Trickle without taking it to a vote, you may consider using the following features:

To archive, lock, edit or delete a Trickle, open the Trickle on the activity feed and click on the 3 vertical dots on the post. You can watch the video below 👇 to see where to find this.

You will then be asked to provide a reason for taking this action. This will be published on the Trickle thread for everyone to see.

Archiving a Trickle removes it from the main activity feed, however people can still search for the post individually or filter their feed to show archived content. However, if a Trickle has been manually archived it will automatically lock and no more comments can be posted.

Please note that if a Trickle is not engaged with for 28 days, it is automatically archived. Automatically archived Trickles can be brought back into the activity feed when a new comment is posted.

This will prevent further discussion from taking place, however people can still find the post in their activity feed and review any discussion that's already taken place.

This tool is intended for censoring abusive and/or confidential content. We advise you try to preserve as much of the original post as possible. Please note an edited Trickle can still be taken to a vote.

💡 You can also speak to our Customer Wellbeing Team if you would like to know more about our language censor function. This allows us to censor keywords if inappropriate or abusive language is being used on your platform.

This will permanently erase the post and all of its comments. This action cannot be undone.

Admins can turn on the Anonymity Code of Conduct feature which means that when a user posts anonymously they must confirm the content that they are posting is appropriate and aligns with the values of the organisation. This pops up as a daily reminder to users using the anonymity function. It is customisable allowing you to add a link to your organisation's Code of Conduct.

✅ To do this, go to TrickleApp>Org settings>anonymity>CodeofConduct

If an admin identifies a specific anonymous post or comment that violates the organisation’s community guidelines, they can temporarily suspend the users anonymity.

The user can continue using the app, posting and commenting, but not under an anonymous pseudonym.

The first time a user's anonymity is suspended, the "ban" lasts for a week. However, if the same user continues to violate the guidelines repeatedly, the duration of their ban will progressively increase.

A user will receive the below message in this instance:

To prevent excessive anonymous posts and comments that may disrupt the activity feeds, we have implemented automatic limits. These limits ensure that everyone has a fair chance to engage while discouraging spamming behaviour. Here's how the limits work:
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Limits on Anonymous Trickle Posts

Limits on Anonymous Trickle Comments

✅ If you'd like to customise how many anonymous Trickles or Comments people have access to in your organisation please reach out to your Customer Wellbeing Manager.

It is also possible to customise your optional anonymity settings depending on whether you are posting to a department, location or whole organisation.

You can also switch off the Trickle anonymity feature across the platform. This will prevent ALL users posting anonymously within your organisation.

✅ If these are options you would like to consider, speak to your Customer Wellbeing Manager for more information.

If you require any further advice or support regarding managing difficult Trickles, you can contact the Trickle Customer Wellbeing Team by using the in-app Help Centre button - we will be happy to help! ✨