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How Managers Can Use Trickle to Support and Empower Their Teams

Victoria Mackie avatar
Written by Victoria Mackie
Updated over a month ago

Trickle is an always-on Employee Voice platform designed to help managers gain real-time insights, drive continuous improvement, and foster a more open, engaged team culture. Whether you're managing a small team or a whole department, Trickle gives you the tools to stay connected, act early, and lead with confidence.


Why Trickle Matters for Managers

  • Spot Emerging Issues Early
    Stay informed about how your team is really doing. Trickle helps surface concerns, trends, and misalignments before they turn into bigger problems.

  • Act Quickly and Transparently
    Use the platform to engage in timely, two-way communication - resolving frustrations before they impact performance or morale.

  • Encourage Team-Driven Improvements
    Trickle supports inclusive, transparent workflows that invite your team to co-create solutions - fostering ownership and accountability.

  • Stay Informed with Data-Driven Insights
    Managers receive regular insights and monthly executive summaries highlighting trends, sentiment shifts, and team engagement levels—making it easier to lead with evidence, not assumptions.


A Manager’s Mindset: Inform and Influence Work

Trickle isn’t just a feedback tool - it’s a way to inform and influence work in real time.

Ask yourself:

  • What’s going on in my department right now?

  • Are there areas where I need more insight from my team?

  • Do we need more collaboration or fresh thinking?

  • Do i want to report on specific areas each month or quarter?

Let Trickle help:

  • Use MoodSense or Trickles to gather insight and spark innovation or collaboration.

  • Use Shout About to shine a light on success stories or praise individuals and teams - helping to build momentum and celebrate wins.


Leading Through Uncertainty and Change with Trickle

Change - whether big or small - often brings uncertainty, assumptions, and anxiety. Trickle helps managers stay grounded in real-time employee insight, ensuring no one is left guessing.

Here's how Trickle can support you during transitional periods:

  • Remove Assumptions: Don’t rely on guesswork. Use MoodSense and How Was Your Day? to get a real-time read on how your team is feeling.

  • Reassure Through Transparency: Use Trickles and Shout Abouts to proactively share updates, answer concerns, and demonstrate you’re listening - even when decisions are still being shaped.

  • Respond Rapidly: Spot confusion, resistance, or morale dips early and respond with the right information or support.

  • Build Trust and Stability: When people feel heard and kept in the loop, trust strengthens - even amid ambiguity.

  • Foster Resilience: Use Trickles to turn challenges into collaborative problem-solving efforts, reinforcing team ownership and agility.


Using the Core Tools

  • MoodSense – Take the pulse of your team and monitor sentiment trends.

  • Trickle – Channel feedback into inclusive, transparent change.

  • How Was Your Day? – Encourage daily wellbeing check-ins.

  • Fist Bump – Recognise efforts and keep spirits high.

  • Shout About – Share wins and showcase team achievements.


Seamlessly Integrated, Simple to Use

Trickle works inside Microsoft Teams and Slack - making it easy to use without disrupting existing workflows.


By using Trickle proactively, especially during periods of uncertainty or change, managers can lead with clarity, empathy, and agility - turning challenges into opportunities for deeper trust and stronger team culture.

If you'd like support from your Customer Success Manager with your Trickle strategy please use the in app Chat or reach out directly via email.

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